Feno

Privacy Policy

 

🔐 Privacy Policy – feno.ae

1. Introduction

Welcome to feno.ae (“we”, “our”, “us”).
We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable laws in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal data:

  • Full name

  • Email address

  • Phone number

  • Delivery and billing address

  • Payment details (processed securely via third-party providers)

  • IP address and browser/device information

  • Order history and preferences

This data is collected when you:

  • Place an order

  • Register an account

  • Contact customer support

  • Subscribe to marketing communications

3. How We Use Your Information

We use your data for the following purposes:

  • Processing and delivering orders

  • Managing payments and transactions

  • Providing customer support

  • Improving website performance and user experience

  • Sending order updates and promotional offers (with consent)

Under UAE law, personal data must be processed lawfully and for specific purposes, and your consent is required for most activities (Kukie.io).

4. Legal Basis for Processing

We process your personal data based on:

  • Your consent

  • Performance of a contract (e.g., fulfilling your order)

  • Compliance with legal obligations

  • Legitimate business interests (where applicable)

Consent must be clear, informed, and can be withdrawn at any time (Kukie.io).

5. Sharing Your Information

We do not sell your personal data.

We may share your data with:

  • Payment gateway providers

  • Delivery and logistics partners

  • IT and hosting service providers

  • Government authorities if required by law

All third parties are required to protect your data in accordance with UAE regulations.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Secure servers and encryption

  • Restricted access to personal data

  • Regular security monitoring

UAE law requires businesses to maintain secure systems and protect customer data (U.AE).

7. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

After this, your data will be securely deleted or anonymized.

8. Your Rights

Under UAE data protection law, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent at any time

  • Object to certain data processing activities

9. Cookies and Tracking Technologies

We use cookies to:

  • Improve website functionality

  • Analyze traffic and usage

  • Provide personalized experiences

You can control or disable cookies through your browser settings.

10. Children’s Privacy

Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal data from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy, you can contact us at:

  • Phone: +971 4 235 2333

  • Address: Bin Shabib Mall – Al Qusais -Dubai, United Arab Emirates